A newer version of your browser is available. Older versions may limit your ability to access some of this site's functionality. Citizens Bank recommends upgrading your browser.

Learn More

Download the newest version of Microsoft Internet Explorer

Clear Search

Contact Us

Important Update: Due to COVID-19, we understand you may have concerns or questions. We are here to help in any way we can. In a continued effort to keep our colleagues and customers safe, we’re implementing some temporary changes to our Call Center availability:

  • Our main hours of operation will be Monday – Friday, 7:00 am to 10:00 pm, and Saturday and Sunday, 9:00 am to 6:00 pm: 1-800-922-9999
    • Please note that some specific areas listed below have unique hours of operation
  • Lost or stolen cards will continue to have 24/7 support

We’re currently receiving higher than normal call volumes as we help our customers through this difficult time. Thank you for your patience!

Please visit our COVID-19 Resource Center for financial hardship relief assistance.

To get you to the appropriate area most efficiently, please use the best number below:

Business Banking

Hours: 7:00 AM to 7:00 PM Mon-Fri and 9:00 AM to 5:00 PM Sat & Sun
1-800-862-6200 for existing business banking customers.
1-800-4BUSINESS for new customers.

Checking and Savings Accounts

Hours: 7:00 AM to 10:00 PM Mon-Fri and 9:00 AM to 6:00 PM Sat & Sun
1-877-360-2472 for questions regarding opening a new checking account, savings account, or a new CD.
1-800-922-9999 for questions about your existing checking account, savings account or CD.

Credit Cards

Hours: 7:00 AM to 10:00 PM Mon-Fri and 9:00 AM to 6:00 PM Sat & Sun
Citizens Bank Card Services®
1-888-333-5145 for questions about credit card applications.
1-800-684-2222 for questions about your credit cards.

Home Borrowing

Hours: 8:00 AM to 8:00 PM Mon-Thurs, 8:00 AM to 6:00 PM Friday, 9:00 AM to 3:00 PM Saturday
Citizens Bank Home Equity Loans® Customer Service
1-800-340-5626 for questions regarding an application for a new home loan.
1-866-999-0216 for questions about an existing home loan.

Citizens Bank Mortgage Loans® Customer Service
Hours: 8:00 AM to 8:00 PM Mon-Fri
1-888-514-2300 for questions regarding new mortgage applications.
1-800-234-6002 for existing mortgage customers.

Personal Loans

Hours: 8:00 AM to 9:00 PM Mon-Fri and 8:30 AM to 5:00 PM Saturday
Citizens Bank Personal Loans®
1-888-333-0104 for questions about personal loan applications.
1-866-999-0107 for questions about your personal loans.

Student Lending

Hours: 8:00 AM to 9:00 PM Mon-Fri and 8:30 AM to 5:00 PM Saturday
Citizens Bank Student Loan® Customer Service
1-800-600-0008 for questions about your student loan applications.
1-866-259-3767 for questions about your student loans.

Citizens Bank Education Refinance Loan® Customer Service
1-888-411-0266 for questions about your education refinance loan applications.
1-866-259-3767 for questions about your education refinance loans.

Wealth Management

Hours: 8:00 AM to 6:00 PM Mon-Fri
1-866-919-4520 for Citizens Investment Services® existing investment and retirement accounts
1-866-471-5465 for SpeciFi® digital advisor enrollment assistance or account inquiries
1-866-919-7699 for Premier Advisory or automated account inquiries
1-866-605-4357 for Clarfeld | Citizens Private Wealth™ or automated account inquiries.

#Json=Label_Lookup|Brand=citizensbank|ApplyToParentElement=|TargetElementType=span|TargetElementId=|Key=Is there a specific topic we can help you with?#

Contact Information for Business Banking

Business Banking
1-800-4BUSINESS (1-800-428-7463)
Monday-Friday, 7:00 a.m.-7:00 p.m. EST
Saturday, 8:00 a.m.-5:00 p.m. EST

Business PhoneBank
1-800-862-6200

Questions about Business Online Banking
1-877-229-6428

Contact Information for Certificates of Deposit (CDs)

Questions about your CD
1-800-922-9999
24 hours a day, 7 days a week

CD product information
1-800-600-0008

Open a new CD
1-877-360-2472

Contact Information for Checking Accounts

Questions about your checking account
1-800-922-9999
24 hours a day, 7 days a week.

Checking product information
1-800-600-0008

Open a new checking account
1-877-360-2472

Debit card issues
1-877-242-7837
24 hours a day, 7 days a week

Overdraft Protection
1-800-922-9999
24 hours a day, 7 days a week

Order checks
1-866-322-1350

Contact Information for Credit Cards

Apply for a credit card
1-888-333-5145

Contact Information for Home Equity

Talk to home equity advisors
1-800-340-5626

Overdraft Line of Credit program
1-800-922-9999
24 hours a day, 7 days a week

Contact Information for Investing and Retirement

Questions?
Citizens Investment Services® existing investment and retirement accounts
1-866-919-4520

SpeciFi® digital advisor enrollment assistance or account inquiries
1-866-471-5465

Premier Advisory or automated account inquiries
1-866-919-7699

Clarfeld | Citizens Private Wealth™ or automated account inquiries
1-866-605-4357

Email Us
Connect with an Advisor

Meet with an Advisor at any one of our 1000+ branches or at our dedicated Banking & Wealth Centers located in:

Contact Information for IRA Savings and IRA CDs

For questions about a Citizens Bank IRA, please call Citizens Bank Retirement Services at 1-800-948-7200.

To open an IRA account, please stop by your nearest Citizens Bank Branch.

Contact Information for Money Markets

Questions about your money market
1-800-922-9999
24 hours a day, 7 days a week

Money market product information
1-800-600-0008

Open a new money market
1-877-360-2472

Contact Information for Mortgages

Questions about your existing mortgage account
1-800-234-6002

Refinance or apply for a new mortgage
1-888-514-2300

Find a home loan originator near you

Contact Information for Online & Mobile Banking

Questions about personal Online Banking
1-800-656-6561

Questions about Mobile Banking
1-877-670-4100

Questions about Business Online Banking
1-877-229-6428

Online Banking outage information
1-800-922-9999
24 hours a day, 7 days a week

Pay My Loan

Whether you have a car, boat, recreational vehicle, home equity loan, or home equity line of credit from Citizens Bank, you can easily set up make a payment on Pay My Loan.

Pay My Loan Now

Contact Information for Savings Accounts

Questions about your savings account
1-800-922-9999
24 hours a day, 7 days a week

Savings product information
1-800-600-0008

Open a new savings account
1-877-360-2472

Overdraft from savings program
1-800-922-9999
24 hours a day, 7 days a week

Contact Information for Security, Privacy, and Fraud Prevention

Report account fraud
1-800-922-9999
24 hours a day, 7 days a week

Fraud prevention information
1-877-229-6430

Contact Information for Students

Student Borrowing
1-888-411-0266

Banking For Students
1-800-600-0008

Wire Transfer Information

For Wire Transfers related inquiries please visit or contact your local branch.

#Json=Label_Lookup|Brand=citizensbank|ApplyToParentElement=|TargetElementType=|TargetElementId=|Key=Personalize your experience.#

亚洲日韩av无码中文